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About Consumer Research

Consumer Research supports the mission of the �౦��Ϸ���� through the creation of new knowledge related to economic inclusion. Our researchers pursue an informed understanding of consumers’ experiences in the banking and financial sector through peer-reviewed academic research and longer-term research initiatives. These initiatives include the �౦��Ϸ���� National Survey of Unbanked and Underbanked Households, the authoritative source for understanding the participation of U.S. households in the banking system. We further contribute to a larger community of consumer researchers through our biennial Consumer Research Symposium and an ongoing seminar series.