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Summary:

The �౦��Ϸ���� encourages depository institutions to consider all reasonable and prudent steps to assist customers in communities affected by recent storms. The �౦��Ϸ���� recognizes that efforts to work with borrowers in the affected communities can be consistent with safe-and-sound banking practices and in the public interest.

Statement of Applicability to Institutions Under $1 Billion in Total Assets: This Financial Institution Letter applies to all �౦��Ϸ����-supervised institutions, including community banks.

Highlights:

• The �౦��Ϸ���� encourages depository institutions to consider all reasonable and prudent steps to assist customers in communities affected by recent storms.
• When consistent with safe-and-sound banking practices, these efforts may include waiving fees, increasing ATM cash limits, easing credit card limits, allowing loan customers to defer or skip payments, and delaying the submission of delinquency notices to credit bureaus.
• The �౦��Ϸ���� encourages depository institutions to use non- documentary verification methods permitted by the Customer Identification Program requirement of the Bank Secrecy Act for affected customers who cannot provide standard identification documents.
• Prudent efforts by depository institutions to meet customers' cash and financial needs generally will not be subject to examiner criticism.
  
  Refer to the attached Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Irma for more information
• Depository institutions can advise customers to contact the �౦��Ϸ���� toll free at 1-800-ASK-�౦��Ϸ���� or 1-877-275-3342 with questions about deposit insurance or accessing bank accounts.

Distribution:

• �౦��Ϸ����-Supervised Banks (Commercial and Savings) in St. John and St. Thomas islands of the U.S. Virgin Islands, The Commonwealth of Puerto Rico, Florida and Georgia.

Suggested Routing:

• Chief Executive Officer
• Chief Loan Officer
• Compliance Officer

Note:

�౦��Ϸ���� financial institution letters (FILs) may be accessed from the �౦��Ϸ����'s website at /news/financial-institution-letters/2017/.

To receive FILs electronically, please visit /about/subscriptions/fil.html.

Paper copies of �౦��Ϸ���� Financial Institution Letters may be obtained through the �౦��Ϸ����'s Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (877-275-3342 or 703-562-2200).