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Summary:

The ��ٱ���’s Consumer Compliance Supervisory Highlights is a publication that features articles of interest to the banking industry. Its purpose is to enhance transparency regarding the ��ٱ���’s consumer compliance supervisory activities and provide a high-level overview of consumer compliance issues identified in 2020 through the ��ٱ���’s supervision of state non-member banks and thrifts. Topics include a summary of the ��ٱ���’s supervisory approach in response to COVID-19, supervisory observations related to consumer protection laws, examples of practices that may be useful to institutions in mitigating risks, regulatory developments, and consumer compliance resources.

Statement of Applicability: This Financial Institution Letter (FIL) applies to all �౦��Ϸ����-supervised financial institutions.

Highlights:

This �౦��Ϸ���� publication provides an overview of consumer compliance issues identified through the ��ٱ���’s supervision of state non-member banks and thrifts in 2020.

This edition of the ��ٱ���’s Consumer Compliance Supervisory Highlights includes:

• A summary of the ��ٱ���’s supervisory approach in response to COVID-19;
• A description of the most frequently cited violations and other consumer compliance examination observations;
• Information on regulatory developments; and
• A summary of consumer compliance resources and information available to financial institutions.

Distribution:

�౦��Ϸ����-Supervised Institutions

Suggested Routing:

Chief Executive Officer
Compliance Officer