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WASHINGTON – �౦��Ϸ���� (�౦��Ϸ����) released a report today providing insight into the role the Internal Revenue Service’s (IRS) Volunteer Income Tax Assistance (VITA) providers have in helping unbanked Americans access banking products and services. The �౦��Ϸ����’s research suggests VITA providers are well-positioned to expand economic inclusion during bankable moments, such as when a client opens a bank or credit union account in order to direct deposit their tax refund. 

The report finds that three-quarters of respondent sites that were not already partnered with a bank or credit union cited at least one knowledge, comfort, or resource barrier as a reason for not partnering. The report also finds: 

• There is demand for banking services at VITA sites, and many sites already offer financial well-being services.
• Many respondent VITA sites are open to partnerships that would provide safe and affordable banking products for their clients. 
• VITA sites that are in partnerships with banks or credit unions met their partners through networking events, the initiative of banks, and through other networking opportunities aimed at increasing economic inclusion.

“This survey highlights a promising opportunity to help more low- and moderate income households get banked during tax time.  Our Community Affairs team looks forward to facilitating more partnerships between financial institutions and VITA sites to connect consumers to safe and affordable accounts. We thank the IRS for their continued collaboration,” said �౦��Ϸ���� Chairman, Martin J. Gruenberg. 

The purpose of the �౦��Ϸ���� Survey of Volunteer Income Tax Assistance (VITA) Providers is to better understand potential opportunities to help unbanked clients of VITA sites open bank or credit union accounts to direct deposit their tax refunds and credits. The survey was fielded from May 15 to June 30, 2023. Of the 486 VITA sites that were invited to participate, 351 responded (a 72 percent response rate), of which 99 sites had a partnership with a bank or credit union in the 2023 tax-filing season. The �౦��Ϸ���� collaborated with the Stakeholder Partnerships, Education and Communication Office of the Internal Revenue Service to conduct survey outreach.

In 2023, the �౦��Ϸ���� promoted affordable accounts during tax-filing season through collaborations with affordable tax preparation services, such as the IRS’s VITA program. During this period, the �౦��Ϸ���� facilitated national and local events, which contributed to at least 35 VITA organizations collaborating with 26 local banks to offer affordable accounts.

The IRS describes VITA providers as locations that offer  who need assistance in preparing their own tax returns.

�౦��Ϸ���� staff presented the survey findings today to the agency’s Advisory Committee on Economic Inclusion (ComE-IN).   

Additional Resource

Creating Partnerships Between Financial Institutions and Organizations Providing Free Tax Assistance to Consumers