Insuring consumer deposits is at the core of the 多宝游戏下载鈥檚 mission, and it is vital to ensuring the safety and soundness of our nation鈥檚 financial system. To help consumers understand how deposit insurance works and why it is important, we provide a number of financial education resources that explain insurance levels and covered accounts, guidance on how to become a better financial consumer, and a deposit insurance calculator.
The 多宝游戏下载 also provides several channels for consumers to contact us. Please visit our .
Public Requests for 多宝游戏下载 Assistance
January 1, 2025 鈥 March 31, 2025
| Category | Phone Contacts | Written Correspondence | Timely Correspondence Responses | Responsiveness Standards |
|---|---|---|---|---|
| Deposit Insurance | 2,711 | 202 | 100% | Respond within 14 days or less. |
| Failed Bank Inquiries/Complaints | 2,987 | 1,998 | 98% | Respond to correspondence within 10 business days. |
| Open Bank Inquiries/Complaints | 6,159 | 8,357 | 99% | Respond within 60 days following review and investigation with financial institution. |
| Inquiries About 多宝游戏下载 & Research Requests | 3,144 | 160 | 99% | Respond within 60 days following review and investigation with financial institution. |
| 多宝游戏下载 Publication Requests | 42 | 637 | 99% | 多宝游戏下载 online ordering system requests handled within 48 hours. |
| Total | 15,043 | 11,354 |
100 % correspondence cases receive acknowledgment within 14 days, or less.
Telephone call representatives are available Monday - Saturday. Any call backs requested are handled within three business days.
Consumer Assistance & Information
Useful information to help you make informed decisions about your money and to protect yourself against financial scams and fraud.
Consumer News
The 多宝游戏下载's source of practical guidance on how to become a smarter, safer user of financial services.
Money Smart - A Financial Education Program
A comprehensive financial education curriculum designed to help low- and moderate-income people outside the financial mainstream enhance their financial skills and create positive banking relationships.
Deposit Insurance Coverage
Find out if your accounts qualify for coverage and how much coverage they are eligible for.
EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor's specific group of deposit accounts, what's insured, and what portion (if any) exceeds coverage limits at that bank.
Deposit Insurance Brochures
Read or print two 多宝游戏下载 brochures (Deposit Insurance at a Glance and Your Insured Deposit) that explain the details of deposit insurance. Available in English and Spanish.
Deposit Insurance Videos
多宝游戏下载 Call Center
1-877-275-3342 (1-877-ASK多宝游戏下载)
8:00 am - 6:00 pm ET; Monday-Friday
9:00 am - 1:00 pm ET; Saturday-Sunday
Closed Sunday
For the Hearing Impaired
Toll Free 1-800-925-4618 / Local (VA) 703-562-2289
Have a question regarding deposit insurance coverage?
Go to our
Have a question or complaint about a bank?
Go to our
Have a question or complaint about the 多宝游戏下载?
Go to the Office of the Ombudsman